Privacy Policy

1. Overview

Taxcode India Advisory Pvt Ltd ("Taxcode India", "we", "us", "our") provides tax, GST, audit, accounting and compliance advisory services to businesses and individuals in Pune, India. This Privacy Policy explains what personal data we collect when you visit our website, contact us, or message us on WhatsApp, how we use that data, and the choices you have.

By using our website, submitting a form, calling our office, or messaging us on WhatsApp, you agree to the collection and use of information as described in this policy.

2. Data we collect

We collect information in the following ways:

• Information you give us directly — your name, phone number, email address, company name and the details of your query, when you fill in our contact form, call us, email us, or message us on WhatsApp.
• Engagement information — documents, financial records and identifiers (such as PAN, GSTIN or company registration numbers) you share with us once you become a client, strictly for the purpose of the services you've engaged us for.
• Messaging metadata — when you contact us via WhatsApp, we receive your WhatsApp-registered phone number, display name, and the content of the messages you send us, through Meta's WhatsApp Business Platform.
• Technical information — standard web log data such as browser type, device type and pages visited, collected automatically when you browse our website.

3. WhatsApp & Meta messaging

We use the WhatsApp Business Platform, provided by Meta Platforms, Inc., to communicate with clients and prospective clients who choose to message us on WhatsApp. When you message us on WhatsApp:

• Your message content, phone number and profile information are processed by Meta in order to deliver the message to us, in accordance with WhatsApp's Business Data Processing Terms and Meta's Privacy Policy.
• We use this information solely to respond to your query, provide the services you request, and follow up on matters related to your engagement with us.
• We do not use your WhatsApp data for advertising, and we do not sell your WhatsApp data to third parties.
• Automated messages (such as appointment reminders or filing-deadline alerts) may be sent only to numbers that have messaged us first or otherwise given consent to be contacted.

4. How we use your data

We use the information we collect to:

• Respond to enquiries and provide the tax, audit, accounting or compliance services you request;
• Prepare and file returns, reports and statutory documents on your behalf, where you have engaged us to do so;
• Communicate with you about your engagement, appointments and filing deadlines;
• Maintain internal records required for professional and regulatory purposes; and
• Improve our website and services.

5. Sharing & disclosure

We do not sell, rent or trade your personal data. We may share information only:

• With government authorities and regulators (such as the GST department, Income Tax department or Registrar of Companies), strictly where required to file or process the documents you've asked us to handle;
• With service providers who help us run our practice (such as messaging or hosting providers, including Meta for WhatsApp delivery), under confidentiality obligations;
• Where required by law, court order, or a valid request from a public authority.

6. Storage & security

We store client records on access-controlled systems and limit access to team members directly involved in your engagement. While no method of transmission or storage is completely secure, we take reasonable administrative and technical measures to protect your data against unauthorised access, alteration or loss.

7. Data retention

We retain client financial and engagement records for as long as required under applicable Indian tax, company and audit regulations, and for a reasonable period afterward to handle any follow-up queries or disputes. General enquiry data (such as a one-off contact form submission that did not lead to an engagement) is retained only as long as needed to respond to you, and is deleted or anonymised thereafter unless you ask us to keep it on file.

8. Your rights

You may ask us at any time to:

• Tell you what personal data we hold about you;
• Correct inaccurate or outdated information;
• Delete your personal data, subject to any records we're legally required to keep (see our Data Deletion page for how to request this); or
• Withdraw consent to being contacted, including on WhatsApp — simply reply "STOP" to any WhatsApp message from us, or email us using the details below.

We will respond to any such request within a reasonable time, and in any case within 30 days.

9. Cookies

Our website may use basic cookies to keep the site functioning correctly and to understand overall visitor traffic. We do not use cookies for third-party advertising. You can disable cookies through your browser settings; the site will continue to function, though some features may be limited.

10. Children's privacy

Our services are directed at businesses and adults seeking tax and compliance advisory. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The "Last updated" date at the top of this page will reflect the latest revision. Continued use of our website or WhatsApp channel after changes take effect constitutes acceptance of the updated policy.

12. Contact us

For any questions about this Privacy Policy, or to exercise your data rights, contact us at: